Returns & Refunds
7-day return policy
You have 7 days after receiving your item to request a return. To be eligible, your item must be in the same condition you received it, unused, and in its original packaging. You will also need your receipt or proof of purchase.
How to start a return
Email us at official.techfinds.za@gmail.com within 7 days of receiving your order. Once your request is approved, we will send you the return address and instructions by email. Please do not send items back before your return has been approved, as unapproved returns cannot be accepted.
Damaged, defective or wrong items
Please inspect your order when it arrives. If an item is defective, damaged or not what you ordered, contact us immediately with your order number and photos so we can assess the issue and make it right.
Non-returnable items
Items that have been used, damaged by the customer or removed from their original packaging cannot be returned, and gift cards are not returnable. Where a product is faulty, your legal rights under South African consumer law are not affected.
Exchanges
The fastest way to get a different item is to return the one you have, and once the return is approved, place a separate order for the new item.
Refunds
We will notify you once we have received and inspected your return, and tell you whether the refund is approved. If approved, your refund will be paid to your original payment method within 10 business days. Your bank may take extra time to show it.
If more than 15 business days have passed since we approved your return, please contact us at official.techfinds.za@gmail.com.